Chalhoub Group
Growth Marketing Manager | Luxury fashion and beauty e-commerce | Dubai, 2020 to 2022
The objective, and who it was aimed at
Grow app revenue across the group's luxury portfolio, Molton Brown, Faces and Level Shoes among them. The shopper bought in boutiques and on the app interchangeably and expected to be recognised as the same person in both.
My role and what I personally owned
Full-funnel paid and organic for the brand portfolio, promoted into the role. Owning SEO alongside paid meant I could not blame one for the other.
Channels, tools and budget
- Paid: Meta, Google, TikTok, Snapchat, app install networks
- Organic: SEO with SEMrush and Ahrefs, organic social, email
- Data: MMP reconciliation against platform and analytics
The results
- Tripled app revenue across the portfolio
- Daily and monthly active users up 20%
- Offline and online CRM merged into one customer view
- Found events failing to fire and others counting twice, correcting the numbers the commercial team planned against
Souq.com / Amazon
App Marketing Manager | The region's largest marketplace | UAE, 2014 to 2019
The objective, and who it was aimed at
Acquire and re-engage app users at marketplace volume across the Gulf, against the seasonality of White Friday, the biggest retail moment in the regional calendar.
My role and what I personally owned
App acquisition and re-engagement run as one programme rather than two. Promoted twice in six years, Specialist to Manager to App Marketing Manager.
Channels, tools and budget
- Budget: up to $500K a month, the largest I have been accountable for
- Paid: Meta, Google UAC, Apple Search Ads, AppLovin, install networks
- Data: MMP cohort analysis by network and by day
The results
- Budget moved off high-volume, low-quality install networks onto sources producing repeat buyers
- Allocation decided on day 1, 3 and 7 engagement correlated to purchase, not on install volume
- At marketplace scale, the gap between an install and a buyer is most of the budget
Project Sunrise
HitAmazon acquired Souq and the app was rebuilt from scratch. Most of the budget went to
install networks, and installs were the metric everyone bought against.
FixedInstalls are the cheapest thing to buy and the easiest to fake. I moved allocation onto
the link between install source and actual purchase, reading engagement at day 1, 3 and 7 by network
and shifting budget to the sources whose users were still there and buying.
OutcomeBudget moved off high-volume, low-quality networks and onto sources producing repeat
buyers. At marketplace volume, the gap between an install and a buyer is most of the budget.